Shifting Leadership makes for poor accountability - Claims Processor Premera Blue Cross Employee Review

Yearly reviews once in claims became challenging as I was never able to be informed what my minimum metrics were from leadership to be able to accurately self-reflect on my work and how to better improve from there. A little guidance or 'a box' to look at is helpful perspective to have when self-reviewing. Leadership shifts so frequently that change moves within teams very different. Often new leadership only had an idea of what they were going to be leading so it felt like the blind leading the blind at times.