Loss of direction - Anonymous employee Premera Blue Cross Employee Review

Strategic priorities change - and that's needed to stay competitive - but the company became more and more focused on its bottom line than addressing its foundational needs to provide a quality experience for its customers. There were constant competing priorities that were many and rather than triage how to address, often little or nothing would be improved. Constant reorgs keep employees on edge and stressed, and skilled talent leaves as a result. While there are no large scale layoffs at the time, there was a slow bleed of lost jobs.