50/50 - Provider Service Representative Premera Blue Cross Employee Review

The auditors that audit the calls opinion of the person they are auditing is reflected in their review, management pushes to give a sales pitch for availity on every single call no matter if the provider wants to hear it or not, The promotions for who you know verse merit is outstanding to the point you could get a manager who is completely wrong for the job. The expectations set in the offer letter and throughout training do not match the expectations once you start doing the job.