5.0
Jul 9, 2025
Former employee, more than 1 year
Corpus Christi, TX
Recommend
CEO approval
Business Outlook
Pros
Training was very thorough, and I felt like I actually had a handle of things on my first call Great work/life balance. Overtime was asked of us but that was rare. Once you logged out at the end of your shift, nothing work-related is expected of you until next shift. PTO was easy to take - almost every one of my requests was approved automatically
Cons
High-volume, can be quite overwhelming especially if you've never worked remotely Sometimes meeting the metrics can feel daunting with how heavy the call queue is