Pros
Easy interview process Good benefits Good pay The training was probably the best part about the job. It was about two months of paid training and a work from home position(I am based on Texas) and it was pretty fun some times getting to know my peers virtually. The pay was a good starting rate of $22 per hour. Though apparently the start rate varied a little bit based on your experience. Working remotely was a nice benefit as well.
Cons
Lack of guidance after training Micro-managing Heavily metric based Does not appreciate positive personalities My main issue with this company, at least for my role there was it was somewhat micro-managing. Our lunches was 30 minutes if I recall with two 15 minute breaks, That is not enough mental breaks for the caliber of customers we have to deal with daily, If you put your "away" status on for longer than 5 minutes, best believe you will get that ping on teams asking "is everything alright?" which obviously its nerve wracking when you just need a moment away from the constant calls. I don't know if it was just during my time there that is was unbearably busy, as I do keep in contact with some fellow former csr's from there who tell me that its not as bad as it was when we first started.