Pros
Great peers and people who care about our members. Decent pay and benefits are ok. They just increased time off which was way under industry standards. Managers work hard to be approachable and positive. They still offer a pension which is really nice.
Cons
Long hours for managers. Really high expectations without supportive processes and really chaotic and poorly developed technology that you need to accomplish work. Intelligent senior managers who are not good at leaning out processes and are definitely not innovative. Change is continual and work is never mastered. Often times ideas are scrapped and the wheel reinvented just so that management can show they are doing something different even when that difference is not in the best interest of the member's and their employees. Lost 10's of millions of dollars last year in the individual market due to poor senior management choices which resulted in layoffs of the employees who supported them. Employees often "disappear" when you come to work and find their cube emptied out. Speaking out is not encouraged and is often shut down.