Pros
Culture is engaging, nurturing, and focused on the team, not the bottom line like private equity company, which is all about the bottom line and everyone is expendable and just another number. They truly believe that building the team foundationally and giving them the tools to succeed is the pathway to making the team and the customers happy. They truly "care", which is not a tagline, or marketing material. I could go on and on here.
Cons
Like any company there are challenges, especially in the new world of Covid, but they have been met with diligent investigation, group discussion, and realistic decisions based on data, not knee-jerk reactions. There are some stuck in "the way it's always been" and change doesn't happen overnight. Progress is made every day, and every day we grow as a team. Sometimes that growth has pain, but it's part of the process.