No loyalty to contractors, report mill and if you try to tailor reports to help and support the students you get in trouble. Minimal video-based training with no support other than people telling you to work faster. Feel bad for districts who contract with this place it's all smoke and mirrors. They snag a district then throw all the evaluations in a spreadsheet and tell all the psychs here you go . Most of the time psychs take more than they can complete and the district is left holding the bag at the end of the year. Worst untrained middle management personnel and poorly organized. Frequently make promises they cannot keep just to make a dollar. So sad how they trick districts into purchasing such an overpriced system then never deliver.