I love working here - Customer Service Representative - Tech Support Presence Employee Review

5.0
Dec 1, 2021
Recommend
CEO approval
Business Outlook

Pros

The team I work with is really nice and we create close bonds. Pay is great Work from home

Cons

Sometimes it can be a little over the top trying to interact with everyone else. You are expected to know things about other departments even though you are technically just support.

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Presence Response
4y
Thank you for your review. We are happy to hear that you are enjoying your experience as a PL'er. We understand coming into an organization, especially in a front facing support role, can be a lot at once. While we do our best to bridge the learning gap with our multi-step onboarding including orientation, department specific training plans and various check points along the way, we also recognize there's always room for improvement. We have a few exciting programs in the works that we hope will directly support our new hire onboarding experience. Our people are our most important commodity and we are happy to have you here with us!

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5.0
Jul 8, 2025
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Pros

just want to sign up

Cons

pay, new contracts every year

2.0
Nov 24, 2025
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Recommend
CEO approval
Business Outlook

Pros

+ the colleagues I have worked with are delightful and driven to serve the students + my teammates are helpful and willing to pitch in + work life balance depends on the school season but overall manageable for being fully remote + company presentations are informative, highly scripted, and professional

Cons

- annual raises are stingy and below the inflation rate - the executive team and next level down leadership team are constantly turning over, which is exhausting - every c-suite title leader has changed in the last three years except for the CEO - the company strategy is unclear and my team's responsibilities have several times - it's clear that some teams are favorited way more than others (look at who they're hiring) - DEI has all but disappeared since the Chief People Officer left a few years ago

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