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      Presence

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      Life Changing Presence - Customer Success Associate Presence Employee Review

      5.0
      Feb 3, 2023
      Customer success associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is something I've never experienced before. Everyone is so understanding, kind, and helpful. The benefits and flexibility show that you and your life outside of work matter. The time put in by leadership shows they care. They are phenomenal at making everyone feel included and are always asking for our feedback and trying to make those changes happen.

      Cons

      I think something they can work on is communicating clear, set processes across all roles. Sometimes one role is told something but the other isn't so I think making sure everyone knows across the board would take down many barriers.

      avatar
      Presence Response
      3y
      Thank you for your review. We are proud to be certified as a Great Place to Work company and we couldn't achieve that without the support of our employees. Your helpful feedback enables us to continue to create a company culture that supports the needs of our employees.

      Explore other reviews about Presence

      5.0
      Jul 8, 2025
      Slp
      Recommend
      CEO approval
      Business Outlook

      Pros

      just want to sign up

      Cons

      pay, new contracts every year

      2.0
      Nov 24, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      + the colleagues I have worked with are delightful and driven to serve the students + my teammates are helpful and willing to pitch in + work life balance depends on the school season but overall manageable for being fully remote + company presentations are informative, highly scripted, and professional

      Cons

      - annual raises are stingy and below the inflation rate - the executive team and next level down leadership team are constantly turning over, which is exhausting - every c-suite title leader has changed in the last three years except for the CEO - the company strategy is unclear and my team's responsibilities have several times - it's clear that some teams are favorited way more than others (look at who they're hiring) - DEI has all but disappeared since the Chief People Officer left a few years ago

      8
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