Disaster - Technical Support Engineer Presence Employee Review

1.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The company has managed to attract great employees,

Cons

Last week 41 employees were laid off. This company has been mismanaged for quite some time. As a tech support employee my biggest caseload comes from the clinicians on our platform that have not been trained properly, and. Y understanding is that more is to come. Very sad to see the downslide

Explore other reviews about Presence

5.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

just want to sign up

Cons

pay, new contracts every year

2.0
Nov 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ the colleagues I have worked with are delightful and driven to serve the students + my teammates are helpful and willing to pitch in + work life balance depends on the school season but overall manageable for being fully remote + company presentations are informative, highly scripted, and professional

Cons

- annual raises are stingy and below the inflation rate - the executive team and next level down leadership team are constantly turning over, which is exhausting - every c-suite title leader has changed in the last three years except for the CEO - the company strategy is unclear and my team's responsibilities have several times - it's clear that some teams are favorited way more than others (look at who they're hiring) - DEI has all but disappeared since the Chief People Officer left a few years ago

8
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