Poor Leadership, Great Teams - Customer Success Manager Presence Employee Review

just want to sign up

pay, new contracts every year

+ the colleagues I have worked with are delightful and driven to serve the students + my teammates are helpful and willing to pitch in + work life balance depends on the school season but overall manageable for being fully remote + company presentations are informative, highly scripted, and professional

- annual raises are stingy and below the inflation rate - the executive team and next level down leadership team are constantly turning over, which is exhausting - every c-suite title leader has changed in the last three years except for the CEO - the company strategy is unclear and my team's responsibilities have several times - it's clear that some teams are favorited way more than others (look at who they're hiring) - DEI has all but disappeared since the Chief People Officer left a few years ago