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Prime Communications

Engaged Employer

You will be treated as garbage by both customers and management - Solutions Specialist Prime Communications Employee Review

1.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Pays more than minimum wage, latest you'll have to work is 9pm (1 hour after closing, if you get a last minute customer), earliest is 9am (1 hour before opening when you have to reset merchandise), so the longest shift you'll have to worry about is about 14 hours. But you might have to work 14 hours by yourself multiple days in a row. Hope you don't like using the restroom or eating!

Cons

Your work will not be appreciated at all. Even if you make good numbers, you'll be rewarded for it that month but then yelled at the next if you don't surpass it, to the point of literally being expected to sell more phones than there are people who walk into the store in a day. My coworkers all quit, leaving me as the only employee besides the manager for 2 months. That meant a lot of days working open to close completely alone. My husband was kind enough to bring me lunch when he could, otherwise I barely was able to use the bathroom. Prime was on a "hiring freeze" and refused to hire anyone new. Overtime isn't allowed, and I (unlike some of my former coworkers) absolutely refused to work without pay, but my store manager often worked up to like 10 hours a week for free. Even when I did the mandatory 9 hours of online training, I had to run the store alone, even though I was also expected to be participating in the conference call and online quizzes. Eventually found out that I'd be moving to a different town in about 3 months, and gave my manager a heads up. His boss finally worked around the "hiring freeze" to hire 2 new people (after 2 months of being the only employee...) and the second they were trained up I was taken off the schedule while I had a weekend off to visit home. Literally decided to check my schedule one day and I wasn't on it, and the manager ignored all of my texts and calls until I texted a coworker and had him hound the manager in person for me. So that cheated me out of a month's pay unexpectedly. My manager and his manager constantly told us to put things on people's cellphone plans that they didn't want. They don't want insurance? Give them deluxe insurance. They want 1gig? Give them 10gigs. Which is ILLEGAL. I wouldn't do that, but I'd often look at accounts I'd handled the next day and find out that my manager logged into them behind my back and added everything. Which meant having (rightfully) angry customers coming in a month later screaming because their bill was over $100 more than we told them it'd be. There was also so much pressure to sell smartphones on the NEXT program, to the point where we were made to essentially trick nice little old ladies who just wanted a new flip phone to talk to their grandkids into buying the newest smartphone on the highest gigabyte plan, and hey, won't your grandkids love you more if you get a tablet, too?? The absolute most soulsucking job I've ever worked, every single day the first thing I'd do when I got home was cry. When management wasn't treating me like garbage, I had entitled customers calling me every name under the sun because I couldn't pull some magical deal for them out of thin air to make their plan cheaper. You can't really do ANYTHING helpful working for a third party retailed like Prime, so often I had to send people away to a corporate store. 90% of the customers were cruel, terrible people, 100% of management was horrible (especially the ones whose literal job was to call into the conference call in the morning and tell you to sell more, then send out a handful of emails telling you to sell more, then go to 1 in person meeting a month and spend the rest of their time sitting at home, and make 3x as much as you doing so). If you have ANY other options, I would exhaust them before turning to this horrible, exploitative (of both its workers and its customers!) company.

Explore other reviews about Prime Communications

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoy being around new tech, as well as informing people about how the new devices operate and functions in their everyday life.

Cons

There is no cons in my work of Business I enjoy everything about it.

3.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid day-to-day leadership experience with your team, you own the coaching and scheduling and get real reps developing people. Genuine autonomy in how you manage your employees day-to-day. Commission offers earning upside when the month breaks your way, and running a small store means a close team and a wide range of responsibilities that build a broad skill set.

Cons

Almost no real store-level autonomy, nearly everything runs through your DM, and you can't modify or change how the store operates on your own call. You don't control hiring or training; your input is limited to scheduling and coaching. You have authority over your team in every respect except the one that matters most, firing, because the DM prioritizes tenure over performance, since headcount tenure feeds his commission. And the commission structure is the real problem: it's so hypersensitive that virtually everything impacts your payout, which makes earnings feel unpredictable and outside your control no matter how well you actually manage.

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