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Prime Communications

Engaged Employer

Extremely negative experience.. Run away if you have any integrity or care about ethical selling.. - Retail Sales and Customer Service Prime Communications Employee Review

1.0
Jan 19, 2025
Recommend
CEO approval
Business Outlook

Pros

The work itself is pretty cool. I enjoy helping people pick out and learn about their new phones. I was lucky enough to be in good company with my coworkers towards the end of my stay so it definitely matters who your working with.

Cons

I worked there for JUST over a year.. Buckle in because this is going to be a lot! I will try keep it as concise as possible.. in that year I have had 3 DM’s (district manager) , 2 managers, 2 Regional managers and have worked in 3 stores in WA state. My first DM was completely absent practically the entire time.. I met him face to face 1 time before he got demoted. I joined on November 30th 2023.. He had me working extended hour (11 hour) PEAK HOLIDAY SEASON traffic shift by myself 3 days before Xmas. This is just scratching the surface. My second DM tried many times to sweat me into committing account fraud by threatening me with consequences and not giving me my incentive. She was eventually fired because she got caught essentially ring-leading an internal ring of account and commission fraud which also implicated several other managers and coworkers and they all got fired. I have pages I could write but if this isn’t enough of a red flag than knock your socks off

Explore other reviews about Prime Communications

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment to work in

Cons

Systems are difficult to use

3.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid day-to-day leadership experience with your team, you own the coaching and scheduling and get real reps developing people. Genuine autonomy in how you manage your employees day-to-day. Commission offers earning upside when the month breaks your way, and running a small store means a close team and a wide range of responsibilities that build a broad skill set.

Cons

Almost no real store-level autonomy, nearly everything runs through your DM, and you can't modify or change how the store operates on your own call. You don't control hiring or training; your input is limited to scheduling and coaching. You have authority over your team in every respect except the one that matters most, firing, because the DM prioritizes tenure over performance, since headcount tenure feeds his commission. And the commission structure is the real problem: it's so hypersensitive that virtually everything impacts your payout, which makes earnings feel unpredictable and outside your control no matter how well you actually manage.

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