Please Read The Reviews - Member Service Representative Prime Therapeutics Employee Review

1.0
Jul 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Insurance is the only thing that's great

Cons

This job only cares about the people they serve and not the employees that serves the people . You are literally a slave . You can't take off for vacation here and spend time for yourself because the block all the days months ahead of time ! You have to kiss behind and be fake and smile when your really unhappy . There's no open door policy , anything you say or do will ethier get you fired or written up . The calls are back to back with you catching your breathe , you put your phone in wrap up to catch your breath for fresh air they kick you out and basically force you to take the calls . The turn over rate is so horrible . This company can not keep nobody . I hope Walgreens understand and deal with the mistake they have gotten thereself in . No one at this company love this job . We put our fake face on until we apply for something wayyyyy better . 15.00 is not worth the stress , the lies , the broken promises and the slavery ways . Far as if you stay longer will give you chicken or pizza !

Explore other reviews about Prime Therapeutics

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The work like balance, work environment, enthusiasm for the future.

Cons

Slow to change and barriers to get problems resolved.

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- VTO during non-peak season - Mandatory and Voluntary OT during peak season - Few calls per day - personable employees

Cons

- it’s nearly impossible to get hired on full-time. - as a contractor, you have no benefits and can’t partake in any of the company events or even give kudos to your colleagues. - the metrics are somewhat doable, but there are many technicalities that cause them to mess up a lot of the time. - Two months prior to being fired without warning, I was under the impression I was on a written warning, and not a final but was told I would get a follow up email letting me know about it and I never got that email. I did persist and ask about it a few weeks later and still had no follow up. - if you are a contractor, they will look for anything in your performance to fire you as soon as the peak season is over. A colleague was fired that same week due to suspicion of them having a mouse mover with no evidence provided. -I worked 12 hours a day, 7 days a week for two months straight with no days off until they made it mandatory to have at least one day off per week. - two days prior to me getting fired, in a meeting I was told that everything was looking great and that I was fine. It’s very odd how that tune changed abruptly.

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