Pros
- VTO during non-peak season
- Mandatory and Voluntary OT during peak season
- Few calls per day
- personable employees
Cons
- it’s nearly impossible to get hired on full-time.
- as a contractor, you have no benefits and can’t partake in any of the company events or even give kudos to your colleagues.
- the metrics are somewhat doable, but there are many technicalities that cause them to mess up a lot of the time.
- Two months prior to being fired without warning, I was under the impression I was on a written warning, and not a final but was told I would get a follow up email letting me know about it and I never got that email. I did persist and ask about it a few weeks later and still had no follow up.
- if you are a contractor, they will look for anything in your performance to fire you as soon as the peak season is over. A colleague was fired that same week due to suspicion of them having a mouse mover with no evidence provided.
-I worked 12 hours a day, 7 days a week for two months straight with no days off until they made it mandatory to have at least one day off per week.
- two days prior to me getting fired, in a meeting I was told that everything was looking great and that I was fine. It’s very odd how that tune changed abruptly.