Prime offshored some positions in the line of business I worked in. The explanation that we were given was that this would save the company money from hiring through 3rd party temp agencies and help retain more talent (less turnover), or something to that extent. This was very demoralizing for my team and for many of the techs overall because we felt like we were kept out of the loop and felt that our opinions did not matter. Because of that company decision though, we are overstaffed and the company regularly gives VTO (voluntary time off), but still expects techs to adhere to arbitrary production goals. During my last year working, my mental and emotional health took a dip and I became really burnt out from the constant micromanaging. I had really high quality work, and thought the job itself was fine, but felt that the relationship between supervisors and techs were superficial. Decisions being made at the highest level were impacting us technicians. While they care very much about member satisfaction and client satisfaction, they neglect our input on how to improve communication on process changes, policy changes, and production expectations. I would recommend this job to someone who doesn't mind micromanaging, likes WFH, and doesn't mind repetitive work that sometimes needs some problem solving or collaboration.
