3.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook
Pros
Most Ops employees truly believe in the mission statement. Most employees are friendly and smart.
Cons
This organization has been effectively run by Finance for several years. Year after year we were told to cut Ops and denied investment in systems and products to serve clients and members. Year after year we failed to win significant new business. These things are connected. Instead we invested in constant reorgs and gimmicky partnerships that never produced market-dominating results as promised. But hey, the Finance guys got promoted!