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Principal Financial Group

Principal Financial Group reviews

Back to back - Customer Care Representative Principal Financial Group Employee Review

2.0

May 13, 2021

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are very good at this company. Options to work at home.

Cons

Back to back phone calls with minimal breaks. Understaffed. Leaders care more about their results than their employees.

Explore other reviews about Principal Financial Group

5.0

Jul 2, 2026

Recommend

CEO approval

Business Outlook

Pros

Great worklife balance and flexible hours

Cons

Not top end in pay within the industry

Principal Financial Group Response

3d

We appreciate your feedback! Hearing that you felt supported reinforces what we're proud of—the strong community we've built together.

3.0

Jul 8, 2026

Retirement specialist ii

Recommend

CEO approval

Business Outlook

Pros

Great opportunity to start a career. You can legitamitely move throughout the company starting with this role.

Cons

Bad contact center environment. Back to back calls every day. They only discuss call times and never what leads to the numbers.

Principal Financial Group Response

10h

Thank you for sharing your experience. Your feedback plays a vital role in helping us improve as an employer.

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Principal Financial Group reviews Principal Financial Group Customer Care Representative reviews Principal Financial Group review