Product great/call center not so much - Customer Service Specialist ProCaps Laboratories Employee Review

Procaps Laboratories has been a great place to build a career and take on meaningful work. One of the biggest positives is the opportunity to make a real impact across the organization. The company is large enough to have complex systems, major projects, and real business challenges, but still has the kind of environment where individual contributions matter. I have had the opportunity to work on a wide range of important technology initiatives, including infrastructure, cybersecurity, cloud services, ecommerce, telecommunications, ERP systems, and business process improvements. That variety has made the work interesting and has allowed me to keep growing professionally. Another major positive is the company’s mission and product focus. It feels good to work for a company that makes quality health and wellness products and has a strong identity around doing things the right way. There are also many long-term employees, which says a lot about the culture, loyalty, and stability of the company.

Like many growing companies with a long history, Procaps has had to balance legacy systems and older processes with the need to modernize. That can make some projects more complex and require patience, persistence, and cross-department coordination. The pace can also be demanding at times, especially in IT, where technology touches nearly every part of the business. Priorities can shift quickly, and there is often more work than time, but that is also part of what makes the role challenging and engaging.

This was an excellent team to work with. The supervisors truly care about you and your progress in not just your work life but also your life outside of work. I feel like they wanted to help me be the best version of myself as much as possible. I learned so much and gained so much confidence in this job. The benefits are amazing, and the coworkers are the best I have ever had. They are such lovely people and truly feel like a family.

HSN schedules I was tired to work the later nights. But this was only once a month and was not that big of an issue.