Credentialing/Operations - Internal - Operations Generalist ProCare Therapy Employee Review

1.0
Jun 20, 2018
Recommend
CEO approval
Business Outlook

Pros

The specific group of people I worked with was enjoyable. I loved my credentialing team.

Cons

Management has conflicting interests. The credentialer's job is to make sure that the special education professional being placed on assignment has completed all necessary state and federal requirements before being able to treat children; the manager overseeing this department has a background as a recruiter, so their goal is to get people started ASAP to create revenue for the company. As a result, I was cornered by management multiple times and pressured to allow people to start working/TREATING CHILDREN WITH SPECIAL NEEDS before they were compliant with state/federal law. A lot of contracted employees with this company are pushed to start with a pending license (read: are unlicensed), even in states where that isn't legal, because it's "been approved by management." In short, management puts their numbers/commissions over the quality of treatment that these children with special needs are receiving. During my time with ProCare, I was frequently put in a position where I needed to choose between ethics/legality and my reputation at work/my job. I would recommend that anyone pursing this position carefully consider whether they would want their name attached to that which this company represents.

Explore other reviews about ProCare Therapy

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

No complaints. Work hard play hard!

Cons

Company culture could use some work but so could most offices.

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ProCare Therapy Response
1mo
Thank you for sharing your feedback and for being a valued member of the ProCare team for so many years. We appreciate your perspective and are glad to hear you've had a positive overall experience. Feedback like yours helps us continue evaluating how we can strengthen our culture and leadership practices as we grow. Thank you for your dedication and contributions to our team!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Management is very flexible and understanding when things arise that are uncontrollable. Office culture is great, everyone is very helpful and friendly. Job itself is not too hard. Just need to put the work in.

Cons

The job can sometimes be out of your hands. You can do everything correct, but still fall behind. Some people have advantages that others do not have access too.

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