Needs Improvement - Anonymous employee Proctor Financial Employee Review

While we welcome employee reviews, some of your comments are pure assumption and not factual. Contrary to your comments, our success rate for training has doubled within the last year and our turnover rate has decreased drastically. Proctor makes training a top priority as we understand that a strong and knowledgeable workforce brings in high results. It is great that you mentioned high call volumes in your review. We have brought onboard several new clients, and we can expect to bring on more for 2017. This new business that we have acquired is the reason for the increase in call volume, and the reason why we can bring new staff on board. We welcome the new call volume because we are more than confident that our staff can accommodate our clients and customers’ needs successfully. Time and time again, our staff has been able to resolve any issues that may arise. Generally temporary employees are eligible to transition over to a permanent employee after 90 days. This transition is based on performance, production, professionalism and attendance. Each temporary employee has an opportunity to meet the requirements for the position for which he or she is employed. This is evaluated on an individual basis, and is based on if qualifications have been met for the position. Each situation is different, and PFI has had many temporary employees transition over to permanent. Since November 1, 2016, we transitioned 51 temporary employees to Proctor staff. We strive to hire individuals that excel in meeting the requirements of the organization. Most of the workforce is not made up of temporary employees, 90 % of the workforce is permanent employees, and it is difficult to determine who is a temporary employee because there is not a negative stigma attached to being a temporary employee. Employment law dictates how involved a temporary teammate can be with the day to day operations of a company. We are required to follow Federal and State laws regarding treatment of temporary staff and understandably, you may not be aware, and most likely the reason you stated the above comments. We make every effort possible to include temporary staff when we legally can. Temporary staff participates in events such as employee appreciation week and can also attend informational Town Hall meetings. Temporary staff is also privy to Proctor merchandise such as shirts, hoodies, and water bottles/mugs. There are some events that are exclusively for Proctor employees; the annual holiday party being one of them. We have a commitment to our employees to ensure that they are communicated to and made abreast of changes within the organization. As temporary staff are not direct employees of Proctor, at times there will be information that does not directly affect them and therefore, not shared with them. You would have a better understanding and appreciation for what Proctor offers its employees if the opportunity had been allotted to you. We hope that you find success elsewhere.