A great place to grow your career and stay!! - Claims Progressive Insurance Employee Review

5.0
Nov 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Progressive is an amazing company to work for. They are ver appreciative of the work we do and have high expectations for customer service. Progressive is a company of change during these tough time our company is preparing for our next growth period which will happen because Progressive is great and preparing for our future growth. Mgmt is always giving you feed back which is good because you know what to work on to become a better rep. I am very proud of our company during these tough times they are working on ways to retain all of our present talent how great is that train of thought. If you are a hard worker who is dedicated to their work Progressive is the place for you. Pay and benefits are an added bonus to an amazing career, a career that you will only find at Progressive.

Cons

At times during increased volume your workload will increase however they will call in the CAT team to help if needed. My mgmt team also will go out into the field if needed to help.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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