Quality of life steadily going down - Inbound Sales Representative Progressive Insurance Employee Review

3.0
Sep 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers, variety of shifts available.

Cons

Workload more than tripled over past few years. Along with less off the phone time and a total disconnect between corporate message and managers. Also, seeing new reps get hired on at way higher base pay and preferred shifts is demoralizing. Gave this company a 0 internal culture survey across the board for first time ever.

Explore other reviews about Progressive Insurance

5.0
Apr 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Progressive offers a lot of growth opportunities

Cons

Leadership alignment and business priorities consistently changing

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

See reviews by: Helpful|Rating|Date|All