Worst place I have ever worked - Claims Generalist Progressive Insurance Employee Review

1.0
Jan 31, 2018
Recommend
CEO approval
Business Outlook

Pros

They pay a fair wage, but completely lie to your face about being supportive or providing an option for a good work life balance

Cons

No overtime pay, yet expected to work 55-70hrs per wk, ridiculous workload expected to be completed, no integrity in the leadership whatsoever! Since I've left, I get no responses to requests for info about my 401k provider or how to track down my W2, CRICKETS! Not even an "I don't know" just absolutely no response whatsoever. I was told "we want to see you succeed and we will help you in any way we can, just let us know when you have interviews for other positions and we will give you the time you need to attend those" and when I scheduled my first interview I was "offered" a chance to resign that very day. With the verbal commitment from the HR manager that I would have accessibility to her to get any info I need. She's never responded to me, neither has my previous supervisor. Horrible integrity. I could go on and on. No wonder there is a class action law suit against them. I have witnessed my coworkers using their earned time off just to come into work and catch up, without having to be on the loop calls, and I've seen them so stressed out that they literally vomit every morning because they work so damn hard yet keep getting put on a performance plan. I'll say it again and again, worst place I've ever worked in my life!!!

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5.0
Jun 1, 2026
Recommend
CEO approval
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Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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