find another job - Customer Service Representative Progressive Insurance Employee Review

This is a call center, so you recieve constant attacks from customers which is to be expected, what is not expected is the attacks you receive from management as well. All supervisors play favoritism, and if you are not sucking up to them or trying to befriend them they target you directly. They claim to high a high turnover rate because people leave on their own, but that’s a lie. The company as a whole has too strict of an attendance policy. I understand if people were missing work repetitively for no reason, but they don’t excuse any absence and it counts as an “occurance” against you no matter if you miss 15 mins or the entire shift which counts negatively towards you keeping your job. The training for this job claims to be very in depth but they provide you with little to know information for weeks and then drop you into the environment and expect you to know what you’re doing. They spend the entire first week of being hired there in training attempting you to drink the Progressive kool-Aid, stating that the company is diverse, ethical, and everyone has an open-door policy but that is also a lie. You will be represented for everything you can imagine. They also lie in your interview, the job postings, and the first few weeks of training by omission by leaving out the fact that a huge part of your job is upselling home insurance without a license and if you don’t meet their metrics you will be let go. They expect you to upsell the home insurance no matter what the customers situation, even if they’re calling to report a 5 car pile up they were a part of or if they’re calling to remove a driver due to death, it’s immoral and unethical and when you bring it up they preach to you that it’s not “selling” insurance, it’s “educating the customer,” but then instruct you how to “overcome the customers objectives” which is a textbook sales technique. The agents who sell the insurance can’t do their jobs correctly so you’re constantly fixing their mistakes (often illegal ones) while being berated by a customer. The advancement within the company is minimal. Working here is not work your sanity or time putting up with not only the customers but the horrible supervisors and managers.