Wonderful place to work! great atmosphere - Customer Service Representative Progressive Insurance Employee Review

5.0
Jan 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, OT always available, large bonuses, friendly coworkers, open door HR policy

Cons

Not much room for advancement, Claims department is highly sought often and space is limited. Also, some higher level jobs seemed to select their candidates- playing favorites was apparent

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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