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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Don’t recommend - Customer Relationship Manager Progressive Insurance Employee Review

      1.0
      Nov 26, 2020
      Customer relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Equipment provided for work from home Benefits are decent

      Cons

      Working holidays are mandatory, calls are non stop, team chats are useless, calling assist for help is ridiculous because they never want to help, metrics are mainly for up selling products. Those have to be offered regardless which a lot of customers need help paying their auto. It’s insensitive. They also hire you for one job and then add stuff about 4 weeks into training. Had no idea I would have to be upselling anything until 4 weeks into my training. It’s stressful.

      Explore other reviews about Progressive Insurance

      5.0
      Jun 30, 2026
      Senior product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Leadership Consistent Strategy People Oriented Culture

      Cons

      Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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