Pgoressive Can be fun - Product Analyst Progressive Insurance Employee Review

4.0
Jul 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Progressive has lots of opportunities to learn different things. Whether it be in R&D, claims or pricing, the Progressive way is one of movement - if you don't like something, do something else. Something Peter Lewis taught each one of us. Movement is typically encouraged. Pay isn't awful Work and home balance is a good thing. Very few are here past 6 pm each night. This place is fantastic when growth is good. Can be depressing when growth is bad. Been here for almost 10 years and have seen both good and bad times. Good is better obviously but we learn from the bad and come back better than before.

Cons

As we become larger, we're losing sight of some of the things that made us Progressive and without trying, creating a glass ceiling for those of us that are left. You work hard to reach a certain point and all of a sudden, hit the last promotion of your career and people are surprised that people leave. Although I think we're reacting the other way to that now. We focus so much on career development (or at least as a catchphrase) that there's no place for a product analyst that likes their job and would do it for a while anymore. Everyone needs to be thinking about that next step.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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