Pros
Great work/life balance. Gainshare (a.k.a. profit sharing). Work from home. Great pay and benefits. 17 days of PTO in first year. 8 paid holidays. Metrics matter but you never feel as if your job is in jeopardy. Coaching and professional development time is always available. Tons of ways to earn or win extra bonuses and prizes.
Cons
Very high stress dealing with customers all day long on back to back calls. A typical day of call volume you'll handle between 50-70 calls of all different natures with only 5 seconds in between calls. You don't sell home insurance but you are required to offer it to customers when the system indicates they are eligible candidates and you have to talk them into being transferred to a home insurance sales person to get a quote. Home insurance transfer metric is the most coached and talked about metric. You will also deal with a high amount of customers who are angry or upset because of their rates and take it out on you. Customers also think they know every facet of insurance and all the laws and they all believe they should have a lower rate, so you will be talking them down off the ledge or off their pedestal a lot. You also have to bid for your shift every year in March, so you're not guaranteed the same shift continuously.