12 years customer service - Senior Processor Progressive Insurance Employee Review

5.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company to work for, ample time off and great flexible work arrangements. Good benefits and management handles employees as people and not numbers. Co workers are great and everyone is treated like family - all in all great place to work. Senior leaders make sure that everyone feels important and provide guidance in job growth - many wonderful paid programs that employees are able to attend. Progressive has a great outlook on diversity and inclusion within the work place and has many programs in place for diversity groups. Open door policy is really an open door policy - senior leadership will always find time to meet with employees. Some areas of the company work from home part time.

Cons

personal growth is difficult right now. It is sometimes difficult to get Friday's off, but the flexible work arrangements that are in place make it easy to adjust schedules. Technology is a little behind the times.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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