Great job but managers really don't care. - Central Loss Reporting Unit Representative Progressive Insurance Employee Review

...but don't dare have a personal issue...not even death. 3 family members caught Covid. No one would come in to care for them due to Covid so I had to help. One died and all Progressive was worried about was your attendance...like, really. Bereavement is 3 days, normally,, which I understood, but this is the Covid era. Bereavement and getting someone buried cant happen in 3 days anymore. Its a month. Even with their PTO and the ability to change your shift (if approved) its not always enough. They counted some of my days against my attendance. Mainly the day my relative was dying and I got off the phones to call an ambulance. Died less than 24 hours later. Tech issues are constant and get blamed on you as a rep. Had several techs look into all said it is their VPN not my system. Calls would drop or you can't hear the customer and they blame you and call it work avoidance. Lawsuit waiting to happen but who has the time these days. Still might...