Horrible place to work - Attorney Progressive Insurance Employee Review

1.0
Dec 21, 2014
Recommend
CEO approval
Business Outlook

Pros

"Gainshare." Every employee of Progressive gets a Gainshare bonus at year end, which is not performance based and non-discretionary. It is solely based on Progressive's stock performance, policies sold and other economic factors. It's a nice benefit.

Cons

This job was the worst job I've ever had. Everyone is completely overworked. We were expected to work every night and every weekend. They fired half the staff and did not replace them, they just expected the remaining employees to work 80 hour weeks. They rule by fear and everyone constantly felt that they were going to be fired. My department hired about 15 new lawyers in 2 years and every one of them either quit or got fired. Nobody ever stayed there longer than a year or so. We also went through 3 managers in 2 years. Truly a toxic work environment.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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