the best! - CL Customer Service Specialist Progressive Insurance Employee Review

5.0
Jan 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Good pay and mostly great benefits, great culture, very well trained management, sincere care for career development and well being. Holistic attendance policy. Engaging work, good technology. Very enthusiastically diverse culture and management.

Cons

PTO use is flexible but it isn’t separate from sick days. Transition between old software to new software has been difficult. Some technical issues have encouraged customers to cancel.

Explore other reviews about Progressive Insurance

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay Benefits Work/Life Flexibility Paid time off

Cons

working holidays working weekends management benefits equipment

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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