Avoid at all costs - Claims Representative Progressive Insurance Employee Review

1.0
Jan 25, 2015
Recommend
CEO approval
Business Outlook

Pros

You can expect at least a cost of living increase year over year. The company offers gainsharing with all employees at different levels which provides a nice end-of-year bonus in profitable years. Most of the non-management employees I worked with were great people and many of them became good friends of mine.

Cons

The politics at Progressive are as bad as I've ever seen or read about anywhere. Workloads are unreasonable, pay is below industry average and the company has a track record for unethical behavior including using private detectives to infiltrate a church group to spy on a couple suing the company in back in 2007 (don't believe me, just Google it). There were constantly changing standards for how claims should be handled and very poor communication of those changes down from the corporate to regional to local levels. If you're willing to brown-nose and get in good with the right people, you'll be set. If not, you're in trouble.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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