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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Great company, but I don't love the phones... - Claims Representative Progressive Insurance Employee Review

      4.0
      Feb 27, 2022
      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, company culture is great/ very diverse, Flexible schedule

      Cons

      I have none in regards to the company itself. I have several cons regarding my specific role in claims (and prior) on the phones. Very routine work.. On the phone 98% of the day.. Claims is very stressful and the inventory is high. Very high expectations in terms of work load - which is understandable from a business perspective since the pay is above average in my area, but the work is very mentally draining most days. The structure is not for everyone and unfortunately - it became overwhelming and began to affect my personal life.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 9, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, culture, and growth

      Cons

      Used to have amenities but believe they went fully remote

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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