Workload is completely unrealistic - Claims Adjuster Generalist Progressive Insurance Employee Review

2.0
Jun 5, 2022
Recommend
CEO approval
Business Outlook

Pros

-Great coworkers/managers -Gainshare -Benefits -Work from home option

Cons

The workload is completely unrealistic. You get assigned cases every single day, expected to jump on them immediately, make yourself available for customer service calls for cases your not handling, handle total losses, set up repairs, etc. It hurts customer service because the adjuster is not able to get back to the customer as frequently as they should because they're buried under a mountain of work.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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