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Progressive Insurance

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Progressive Insurance reviews

URBI - Claims Generalist Intermediate Progressive Insurance Employee Review

3.0
Feb 15, 2023
Claims generalist intermediate
Recommend
CEO approval
Business Outlook

Pros

Great co-workers Great culture Great bonuses with lots of opportunities

Cons

ALOT OF WORK METRIC DRIVEN AVAILABLE TIME - Taking inbound calls like a call center and they manage how long you are in the que. Micro-manage - Upper level is reviewing when you call customer back, when you listened to your voicemail. Long days- no real work life balance No total loss department, we handle the entire claim, move cars, calling the lien holder, sending out total loss documents, taking statements, finalizing.

Explore other reviews about Progressive Insurance

5.0
Jul 10, 2026
Lead information security analyst
Recommend
CEO approval
Business Outlook

Pros

A good work culture that works for most people.

Cons

No company is perfect; the company is amongst the best.

2.0
Jul 4, 2026
Consumer resolution department
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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