No work life balance - Bodily Injury Claims Adjuster Progressive Insurance Employee Review

2.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

You get to work from home.

Cons

They have unrealistic expectations. The turn over rate is high for a reason. They have not been adequately staffed for the past three years+. They preach work life balance but they are just empty words. They chastise you if you don't get everything done. I work 60-65 hours a week and still do not get through with everything due to being dramatically understaffed. Unrealistic expectations, severe burn out. You can't take time off because it just puts you further behind. The company on the whole is nice but management is absolutely terrible. Look else where. This isn't it. There is a reason you are salaried, because they know it's not feasible to get done with everything within 8 hours. The benefits used to be good but you are too busy to take time to go to the doctor. New insurance is with Cigna and it sucks.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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