Overworked - Claims Processor Progressive Insurance Employee Review

3.0
Sep 11, 2023
Recommend
CEO approval
Business Outlook

Pros

The company pays employees to get licensed in multiple states. Paid time off is generous.

Cons

After a couple of months of training, employees enter production. The workload is excessive and overtime is almost always required to complete the bare minimum. Poor employee experience creates an environment with low employee morale. The company has a very high turnover in this area. Management is concerned with meeting production numbers and no value is placed on work/life balance. The position is for 50 claims/week. However, even as a new hire, the pipeline will consistently exceed this level,.

Explore other reviews about Progressive Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and work life balance

Cons

Unrealistic expectations Nothing else really

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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