I’ve never been more stressed in my life - Claims Adjuster Progressive Insurance Employee Review

Where do I start!? -The office management is a rude and disrespectful. The sheer unhappiness and rapid turnover rates are a reflection of their poor management. -Supervisors are poorly trained, if at all. They were successful adjusters who applied for a leadership role without an ounce of leadership skills. Supervisors all secretly hate each other but gossip in office all day. Some are even tasked with training new employees and that was an absolute mess. With every new training class a new group of poorly trained individuals were sent in to the lions den. -Progressive doesn’t seem to be focused on hiring enough people to handle the volume of claims but continues to focus on growth. It’s truly does not make sense. -You will consistently work 9-12 hours daily. Mondays and Fridays will always be your longest shifts -WFH was established in a hybrid model for “office culture”. Initially it was 3 days in office, then 2 days in office, then 2 days on rotation with other teams and rapidly changed back to 3 days, finally settling on 1 day a week (Wednesdays) and one additional day of your choosing, a month. -There is a huge lack of professionalism within management. I have heard supervisors talk about their sex lives, one of the managers went through a nasty divorce and we all had to deal with the consequences of it. Supervisors can vape at their desks with zero regard for others. Supervisors are always in meetings but are upset if you don’t reach out with problems. -You are specifically trained to not transfer escalated calls to supervisors and an entire training module is dedicated to talking a customer out of speaking to a supervisor. That’s says it all. -Supervisors lack conflict resolution skills. Highly unlikely to communicate concerns effectively and without personal repercussions. -Be prepared to always doubt your own abilities as they deliberately look for issues in your work despite having 200 steps prior to bringing a claim to resolution. -Forget about bringing your concerns to a supervisor or management as they will turn it back on you and your inability to understand the role. -They state they aren’t metrics based but absolutely have metrics used in performance reviews. -Overachieving employees are given more work- do your job and do it within your set work hours but do not do any more than that. -Recently, almost and entire office of employees in the Maine quit. Their solution is to give those claims over to NY adjusters. This was meant to be temporary and we are now months in to handling Maine claims. No end in sight. No bonus, no raise. Just a ton of audacity -HR is unhelpful and backs the terrible decision making of management. So much for core values. -Watched a few adjusters fall so behind they had over 100 tasks backed up. Very little was done to help them. When I jumped in to help bring those claims to resolution, I was met with disdain by supervisors. It’s like they wanted them to fail miserably. One quit and the other is likely still there. -Burnout will happen within the first few months. You will lose your hair, sleep and gain a few pounds. Forget drinking water, eating or anything while on shift. The amount of coworkers eating at their desks is dumbfounding. -Prepare to have the worst training experience of your life. And then expected to be top performing employee from Day 1 in live claims.