Great option for neurodivergent people to thrive - Customer Service Representative Senior Progressive Insurance Employee Review

5.0
Feb 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits including legal benefits, 401k is great, training and continued coaching as needed goes above and beyond. Great for neurodivergent people due to the wfh options and the fact that they will actively provide assistance for things such as building social skills, reducing anxiety, etc. They will really work to accommodate you in ways I never expected, and you’re never expected to even disclose that you’re neurodivergent to get them. They helped me create and memorize scripts when I was struggling to remember what to say on phones. I’ve lost track of how many raises I’ve had in 2 years but they are very frequent and there is amazing opportunity for growth within the company.

Cons

Hard to think of any cons honestly. Some people miss working in office but for me that’s ideal.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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