Believe the bad reviews - Claims Adjuster Progressive Insurance Employee Review

1.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote, flexible schedule. Gain share.

Cons

Immature, people gossip and start drama like they’re in high school, prejudice, mentally and emotionally draining. Extremely micromanaging. A lot of gaslighting. If you want to work for a company that steals from customers this is the place from you, training doesn’t depict the actual job AT ALL! academy is a joke, some of the trainers and management act like highschool teens and gossip about new employees, they don’t truly care like they claim. All that preaching about how great of a company they are is total BS and when you bring any concerns to them, they tell you to try harder. This by far ( CCU) is the most horrible department/ job I’ve EVER had! Do not work here if you care about your mental health.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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