Pros
Majority of coworkers are genuinely nice and welcoming.
Cons
Workload is unmanageable for an actual work-life balance. Lots of double standards when asked to focus on constantly changing processes yet keep up while being bombarded with non-stop new claims and never a light at the end of the tunnel. No peace of mind with PTO because everyone else is also super swamped so you will return to a giant mess of backed up and delayed claims. Lots of micromanaging that trickles all the way from the top down. The profit sharing is decent but when you account for all the extra hours you have to put in each week to try to keep up with the workload, you would be better off not having to work the extra hours and not get the profit sharing, or get paid overtime.