Disappointed with the communication process - Customer Service Associate Prudential Employee Review

1.0
Sep 22, 2020
Recommend
CEO approval
Business Outlook

Pros

I do not have any pro's for this company.

Cons

Advise to communicate better with candidates in a timely manner. It is unacceptable to have a candidate waiting over 2 weeks to hear they are not moving forward. Thank goodness I did not wait for you all or I would be still waiting. I had sense enough to take a position and not wait on Prudential. A 145 year old company and this is how you all treat people. Ridiculous.

Explore other reviews about Prudential

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid benefits package, manageable workload. Can be a comfortable landing spot if you're able to tune out the outdated processes and legacy mindset.

Cons

The company undergoes frequent restructuring, and technical leadership often lacks the depth needed to guide modern engineering decisions. The culture can feel rooted in an older, more traditional mindset, and promising initiatives frequently get stuck in POC hell rather than reaching production. Career progression is also very manager-dependent; the wrong reporting relationship can significantly stall your growth. Overall technical bar is low — if you're trying to sharpen your skills, this environment may hold you back rather than push you forward.

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