Horrible Company/ Management - Delinquent Tenant Specialist Public Storage Employee Review

1.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer apartments (and while this is a pro, it’s also a con - you get paid less, you’re ineligible for raises, and they don’t fix things properly or quickly).

Cons

• Store Managers are not managers, they’re just associates. You have no real control over your property or ability to resolve issues without getting your DM to do it. You’re micromanaged, and a glorified custodian. • Upper management has no ethics or integrity. They let people get away with being “seat warmers” because they just care about the store being opened. They sweep problems under the rug, make excuses, and reward bad employees when their property hits goals that they had no bearing on. • The low pay is seriously offensive. They pay $14 when other industry leaders pay $19.75-21 to start. The “benefits” are atrocious, and as stated above, if you live in an apartment you’re making around $11 and exempt from pay raises. • As a DTS you are expected to drive to multiple properties a day to cut locks, manage auctions, and coach employees. BUT they don’t pay you mileage until you hit 32 miles for the day (so if you drive 35 miles you get paid for 3 miles). This is the same for District Managers, except they make 100k a year and you make 29k. • There is VERY MINIMAL room for growth. The whole role of DTS was created to remove unwanted tasks from District Managers (was literally told they asked DMs what task they hated the most, it was cutting locks, so they made the DTS role and disguised grunt work as a promotion). • They also created a district manager in training program, but very few people get selected for it. I’ve witnessed store managers full on doing the DMs job (doing the schedule, managing call outs, handling customer escalations - being USED) in hopes of being selected and they never will be. • PS does not care about its employees, managers are literally trained to recite “the company will still be here tomorrow even if you aren’t.” You ARE replaceable to them.

Explore other reviews about Public Storage

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely LOVE LOVE LOVE this company! Great atmosphere, amazing support and teamwork! DM 0325 Krisitina is phenomenal when it comes to her role, support and associate encouragement. No micromanagement, and you are fully handed all the tools you need to be successful in this company. Pay is fair and hours very reasonable. Job duties are simple and the company stands firmly behind true customer service!

Cons

NONE...we all prove daily here together as a team!

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

I'm genuinely grateful to be part of the Public Storage family. From the very beginning, I've felt supported, encouraged, and welcomed by everyone I've had the opportunity to work with. A special thank you to Javon, our District Manager, whose leadership, professionalism, and genuine care for the team have made a lasting impression on me. His positive attitude and commitment to helping others succeed create an environment where people want to do their best. I'd also like to recognize Akia, my trainer, for being so patient, knowledgeable, and encouraging. She has made my onboarding experience enjoyable and has given me the confidence to grow in my role every day. I'm also thankful for Jimmy, Bree, Tabitha, Kevin, and every other Public Storage team member I've worked alongside. Each person has been welcoming, supportive, and willing to share their knowledge. Working with such an amazing group of people has shown me what a strong team culture looks like, and I know I'll have the opportunity to meet and learn from many more incredible coworkers as my journey continues. What excites me most is knowing that I've found a company where I can build a long-term career. It's rare to find a workplace that values its people while also providing opportunities to grow, and I truly believe Public Storage is a place where I can continue to learn, contribute, and eventually retire after a fulfilling career. Thank you again for making me feel like part of the team. I'm proud to be here, and I'm excited for everything the future holds with Public Storage.

Cons

Love it here none that I can think of.

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