Annoying - Customer Service Staff Publix Employee Review

3.0
Nov 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Slightly above average pay, neat work environment, flexible scheduling. They promote from within and do not require a college degree to become a manager.

Cons

Overwork, few raises. While it can be easy to become a manager, a lot of promotions are acquired by the Good-old-Boy system. Becoming an assistant department manager or team leader require a certain amount of full-time work (usually averages from 6 months to a year). It would be an excellent requirement if Publix didn't operate as a predominantly full-time company. With that in mind, advancement can take quite a while as you will have to obtain and maintain a full-time position for the requisite amount of time. Another main Con is their management. It is true that you do not need a four-year degree to become a manager, and can be a real boon for recruiting and retaining talent. Unfortunately, Publix does not factor in prior management experience or college education, so there are a lot of unqualified managers that lack inter-personal skills and leadership ability. If Publix were to switch to a more balanced management model of some inside and some outside hiring, it would give the company a far more qualified and effective management base. Manager turnover here is insane. In five years with this company, I rarely worked with a manager who spent a year at the same store, let alone six months.

Explore other reviews about Publix

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment and clean store.

Cons

I don’t have much to negatively say.

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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