Use and Abuse - Customer Service Staff Publix Employee Review

1.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Stock purchase plan, livable pay, easy work

Cons

Constant berating from management, being overworked, expectations higher than your actual job description without recognition or pay. Dealing with irate and immature customers. Babysitting teenage coworkers that don’t want to work, where you will get in trouble if someone else isn’t doing what they’re supposed to be doing. Constantly being short-staffed, and even though you’re not a manager, it’s YOUR fault and you have to fix it.

Explore other reviews about Publix

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

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