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      Purolator

      Engaged Employer

      Purolator reviews

      Not in all ways the company they say they are or believe themselves to be. - Anonymous employee Purolator Employee Review

      2.0
      Apr 6, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance is good, but many benefits for nonexempt employees are not nearly as good as for exempt personnel. Corporate and District offices are pleasant and seem to be great places to work. Corporate and District offices participate in health awareness and charitible organization fundraising. Positions within these offices seem to be rewarding and have adequate resources to learn and grow as an employee and a professional.

      Cons

      Branch Expansion was not planned properly. The company is not in touch with the conditions at branch offices. President goes on road shows to tell employees how communication within the company is improving, but does not include expansion branch employees; the ones who are vocal about poor communication. No real management cooperation at field level, managers have no idea what subordinate's position entails. Large corporate and district offices have full complimented staff, while expansion branches have only sales manager and customer rep. Sales are on the road so CRR is left alone, often a month at a time. Operations personnel as well as corporate and support personnel are hard to reach; again sales managers are not trained to manage or understand subordinate's roles so are of no help if the CRR needs quick assistance. Expansion offices were to be in locations with local freight but in some instances are not. The ability to work from home is 100% out of the question even though most jobs require just laptop and a phone. New phone queue is a great idea but is being staffed by a portion of the customer rep staff, which is a horrible thing because the reps are not clerks but experienced professionals who often times are more educated (college degree) than their managers, and in addition have the most visible and demanding positions in the company.

      avatar
      Purolator Response
      10y
      Thank you kindly for the time and effort put into your constructive feedback. Working for a growth company comes with hard work, excitement and many twists, turns and learning opportunities. Purolator International's rapid expansion to cover 30 markets was met with all of these attributes. The decision to decentralize our customer relationship team was intentional and serves keep our team geographically close to one of our key stakeholders; our customers. Further, the role of our customer relationship team is multi-faceted and crosses disciplines of customer service, operations and business development. Our feedback scores and related comments overall have been consistently very high. We have and continue to listen to feedback from another key stakeholders, our employees. With regards to our customer relationship team, we have invested in a national customer experience manager, promoted five CRR teammates, and enhanced our recruiting, on-boarding and training practices. While I am confident the changes we have made will address some of your areas of concern, we still have more to do to ensure we have highly engaged employees and a customer base of advocates.

      Explore other reviews about Purolator

      5.0
      Jun 27, 2025
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers and company as a whole

      Cons

      Name recognition in the US

      1
      1.0
      Dec 3, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Literally nothing. It’s a joke of a company.

      Cons

      Zero training, accountability, support, diversity, planning, or management. You watch HR spew word vomit that they’re available to support you, but if you speak up to them or any management your job is threatened. HR, upper management, and other departments are allowed to bully people with no reprimand. There is constant retaliation against anyone that has a difference in opinion, even though HR will tell you “That’s not tolerated and shouldn’t happen!” Petty, cliquey, drama filled work place. Teams take turns choosing a target and tearing them down until they leave. The technology and project management of every single department, let alone company wide roll outs are ATROCIOUS! There’s no support from any department and they will badger and bully you to get what they want. Any extra work that they can’t place gets dropped to the lowest man on the totem pole with no incentive or pay increase and if they speak up, they are told “money doesn’t create happiness” They treat people like slave labor. You will be contacted outside of working hours with no compensation, they can’t plan travel with ample time and notice, but will expect you to drop your whole life to accommodate them. Onboarding and offboarding are a joke! There isn’t a single ounce of training, there’s a bunch of outdated links and videos, and you’re thrown in while basically being told “sink or swim” God forbid you ask for training, you’ll be forced to prove a business case for it. HR, upper management, departments that feel they’re superior are allowed to speak to employees like they’re the scum of the earth and bully them on a regular basis to get what they want, how they want it. It is full of people who talk out both sides of their mouths. They preach about wellness, DEI, women in logistics….. but the second any of that is used to support your position you will be torn apart, targeted and pushed out. There’s no room for growth, there’s no support for growth, this is a dead end company. Save yourself the headache and distress, work elsewhere. The picture they paint is a fallacy.

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