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      QTS

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      QTS reviews

      Frustration-Dissonance-Burn Out - Operations Technician QTS Employee Review

      1.0
      Nov 11, 2022
      Operations technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very little here that is truly a pro. The volunteerism is as close as it gets. The scale tips overwhelmingly to the con. Read on.

      Cons

      Very poor work-life balance. Employee burn-out is rampant among the site operation team members. So much so, that it has become normalized and expected from the site managers down. The first rule of the operations team is that we don't talk about the low staffing, fatigue, and burn-out. We are expected to keep pushing forward with little regard to physical or mental consequence. If our customers were informed of our operations team staffing levels on night shifts, holidays, and recurring staffing shortages, they would be utterly shocked and concerned. Specifically, with the DCO teams, the employee attrition is appallingly high. Our customers that have a daily employee presence in our data centers even go out of their way to regularly voice their concerns directly to DCO staff about employee turnover. Salaries are below market levels, despite the insistence of HR stating the opposite, in a fashioned robot-like cadence. If they keep saying it's true, the employees will begin to believe it, right? In this highly competitive labor market, you don't have to look too hard to find better pay, better opportunity for advancement, and better environments in which to work. After nearly 7 years with the company, I'm doing exactly that.

      avatar
      QTS Response
      3y
      Thank you for taking the time to provide us with your feedback. It is unfortunate you are leaving QTS after seven years with a negative view of the organization. QTS, along with most other companies, regularly conducts market wage analysis to validate our pay ranges are market competitive. We also survey other companies to ensure we offer a variety of employee health and well-being programs and benefits. QTS has an industry leading customer Net Promoter Score of 90; double the industry average of 45. We staff our sites to the right work at the right time; which includes scheduling recurring tasks during standard hours. We also offer career pathing opportunities that support growth and development among a variety of job families. We wish you success in your next endeavor.

      Explore other reviews about QTS

      5.0
      Jun 12, 2026
      Senior manager development
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company's benefits are generous and it shows they invest in their employees. The culture is very positive, with a very team-oriented goal, but with an ownership mindset.

      Cons

      Work life balance can be tough. The company growth is so rapid, there's a high volume of work.

      5.0
      Mar 4, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Servant Leadership - Folks will lean in to help you resolve issues. Fluid workflow - There are opportunities to work with other workgroups when you have spare capacity to grow your knowledge/experience into other areas. Rampant Growth - Industry as a whole is expanding very fast. Giving new opportunities for movement Environmental stewards - Leader in sustainable data centers with closed loop cooling. Community driven - Constantly have volunteer opportunities available and actively looking for more Teamwork - From at work, to at home; Your coworkers, managers, and executives actually care about you. They want to know who you are and are genuine in their interactions. CEO's will actively strive to learn your name... so it still has the small company vibe, but it is getting bigger fast.

      Cons

      Growing pains - Rapid growth and expansion have left some policies in need of polishing/creating. With the rapid growth there is upward mobility that leaves production vacuums behind. Good/Bad - the expansion doesn't appear to be slowing down anytime soon.

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